Kunpro Ltd trading as Nestflo
Privacy Policy
August 2025
1. Who we are
1.1. We are Kunpro
Ltd, trading as Nestflo is a limited company registered in England and Wales, company number 13908049 and
registered address at Unit 111, Filwood Green Business Park, 1 Filwood
Park Ln, Bristol, England, BS4 1ET.
1.2. We provide 24/7 instant responses, automated lead generation, and
pre-qualification to letting agencies.
1.3. You can contact us by phone: 03301338626 or by email: [email protected].
2. Scope of this policy
2.1. We respect your privacy and we are committed to protecting your
personal data. This privacy policy will inform you as to how we look
after your personal data when you visit https://nestflo.ai (“Website”), (regardless of where you visit it from) use our
messaging chatbots (Chatbots) and when you purchase our products and services. This privacy
policy will also tell you about your privacy rights and how the law
protects you.
2.2. It is important that you read this privacy policy together with any
other privacy policy or fair processing policy we may provide on
specific occasions when we are collecting or processing personal data
about you so that you are fully aware of how and why we are using your
data. This privacy policy supplements other notices and privacy
policies and is not intended to override them.
3.1. We are the controller and responsible for your personal data.
3.2. We have appointed a data privacy manager who is responsible for
overseeing questions in relation to this privacy policy. If you have
any questions about this privacy policy, including any requests to
exercise your legal rights, please contact the data privacy manager
using the contact details set out above.
4. Contacting the Information Commissioner’s Office
4.1. You have the right to make a complaint at any time to the Information
Commissioner's Office (ICO), the UK regulator for data protection
issues (www.ico.org.uk).
4.2. We would, however, appreciate the chance to deal with your concerns
before you approach the ICO so please contact us in the first
instance.
5. Changes to the privacy policy and your duty to inform us of
changes
5.1. We keep our privacy policy under regular review. This version was
last updated on 26 Aug 2025.
5.2. It is important that the personal data we hold about you is accurate
and current. Please keep us informed if your personal data changes
during your relationship with us.
6.1. The Website and our Chatbots may include links to third-party
websites, plug-ins and applications. Clicking on those links or
enabling those connections may allow third parties to collect or share
data about you.
6.2. We do not control these third-party websites and are not responsible
for their privacy statements. When you leave our Website, we encourage
you to read the privacy policy of every website you visit.
7. The data we collect about you
7.1. Personal data, or personal information, means any information about
an individual from which that person can be identified. It does not
include data where the identity has been removed (anonymous
data).
7.2. We may collect, use and store and different kinds of personal data
about you which we have grouped together as follows:
· Identity Data: includes first name, maiden name, last name, username or
similar identifier, marital status, date of birth and
gender.
· Contact Data: includes billing address, delivery address, email address and
telephone numbers.
· Technical Data: includes internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser
plug-in types and versions, operating system and platform, and other
technology on the devices you use to access the Website, our Chatbots
and our other products and services.
· Profile Data:
includes your username and password, purchases or orders made by you,
your interests, preferences, feedback and survey responses.
· Usage Data: includes information about how you use the Website, our
Chatbots and our other products and services.
· Marketing and Communications Data:
includes your preferences in receiving marketing from us and our
third parties and your communication preferences.
1.3. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.
Aggregated Data could be derived from your personal data but is not
considered personal data in law as this data will not directly or
indirectly reveal your identity. However, if we combine or connect
Aggregated Data with your personal data so that it can directly or
indirectly identify you, we treat the combined data as personal data
which will be used in accordance with this privacy policy.
7.3. Except under clause 7.4 above, we do NOT collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity,
religious or philosophical beliefs, sex life, sexual orientation,
political opinions, trade union membership, genetic and biometric
data).
8. If you fail to provide personal data
7.4. Where we need to collect personal data by law, or under the terms of
a contract we have with you (for example, a contract to provide you
our Chatbots and our other products and services), and you fail to
provide that data when requested, we may not be able to perform the
contract we have or are trying to enter into with you. In this case,
we may have to cancel a product or service you have with us, but we
will notify you if this is the case at the time.
8. How is your personal data collected?
8.1. We use different methods to collect data from and about you including
through:
· Direct interactions. You may give us your personal data by filling in forms, using
our Chatbots or by corresponding with us by phone, email or otherwise.
This includes personal data you provide when you:
o apply for our products or services;
o use our Chatbots;
o create an account on the Website;
o authorise marketing to be sent to you;
o enter a competition, promotion or survey; or
o give us feedback or contact us.
· Automated technologies or interactions. As you interact with our Website and our chatbot, we will
automatically collect Technical Data about your equipment, browsing
actions and patterns. We collect this personal data by using cookies,
server logs and other similar technologies. We may also receive
Technical Data about you if you visit other websites employing our
cookies.
· Third parties or publicly available sources. We will receive personal data about you from various third
parties and public sources (sometimes based outside the UK), like:
o analytics providers such as Google;
o search information providers;
o providers of technical, payment and delivery services;
o data brokers or aggregators; and
o publicly available sources.
10. How we use your personal data
8.2. We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following
circumstances:
· Where we need to perform the contract we are about to enter into or
have entered into with you.
· Where it is necessary for our legitimate interests (or those of a
third party) and your interests and fundamental rights do not override
those interests.
· Where we need to comply with a legal obligation.
1.2. Generally, we do not rely on consent as a legal basis for processing
your personal data although we will get your consent before sending
third party direct marketing communications to you via email or text
message. You have the right to withdraw consent to marketing at any
time by contacting us.
11. Purposes for which we will use your personal data
8.3. We have set out below, a description of the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. We
have also identified what our legitimate interests are where
appropriate.
8.4. Note that we may process your personal data for more than one lawful
ground depending on the specific purpose for which we are using your
data.
8.5. Please contact us if you need details about the specific legal ground
we are relying on to process your personal data where more than one
ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing (including basis of legitimate
interest) |
To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts
due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy
policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records
updated and to study how customers use our
products/services) |
To enable you to partake in a prize draw, competition or
complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how
customers use our products/services, to develop them and grow
our business) |
To administer and protect our business and this website
(including troubleshooting, data analysis, testing, system
maintenance, support, reporting and hosting of data)
| (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our
business, provision of administration and IT services, network
security, to prevent fraud and in the context of a business
reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you
and measure or understand the effectiveness of the advertising
we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers
use our products/services, to develop them, to grow our business
and to inform our marketing strategy) |
To use data analytics to improve our website,
products/services, marketing, customer relationships and
experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of
customers for our products and services, to keep our website
updated and relevant, to develop our business and to inform our
marketing strategy) |
To make suggestions and recommendations to you about goods or
services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | Necessary for our legitimate interests (to develop our
products/services and grow our business) |
12. Marketing
1.1. We strive to provide you with choices regarding certain personal data
uses, particularly around marketing and advertising.
1.2. We may use your Identity, Contact, Technical, Usage and Profile Data
to form a view on what we think you may want or need, or what may be
of interest to you. This is how we decide which products, services and
offers may be relevant for you (we call this marketing).
1.3. You will receive marketing communications from us if you have
requested information from us or agreed to receive such marketing
communications.
1.4. We will get your express opt-in consent before we share your personal
data with any third party for marketing purposes.
1.5. You can ask us or third parties to stop sending you marketing
messages at any time by following the opt-out links on any marketing
message sent to you or by contacting us at any time.
1.6. Where you opt out of receiving these marketing messages, this will
not apply to personal data provided to us as a result of a
product/service purchase, warranty registration, product/service
experience or other transactions.
1.7. You can set your browser to refuse all or some browser cookies, or to
alert you when websites set or access cookies. If you disable or
refuse cookies, please note that some parts of the Website or our
Chatbots may become inaccessible or not function properly.
1.8. For more information about the cookies we use, please see
[https://nestflo.ai/assets/documents/cookie-policy.pdf].
1.9. We will only use your personal data for the purposes for which we
collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original
purpose. If you wish to get an explanation as to how the processing
for the new purpose is compatible with the original purpose, please
contact us.
1.10. If we need to use your personal data for an unrelated purpose, we
will notify you and we will explain the legal basis which allows us to
do so.
1.11. Please note that we may process your personal data without your
knowledge or consent, in compliance with the above rules, where this
is required or permitted by law.
11. Disclosures of your personal data
1.12. We may share your personal data with the following third parties for
the purposes set out in this privacy policy.
· Service providers who provide IT and system administration services,
· HM Revenue & Customs, regulators and other authorities.
· Third parties to whom we may choose to sell, transfer or merge parts
of our business or our assets. Alternatively, we may seek to acquire
other businesses or merge with them. If a change happens to our
business, then the new owners may use your personal data in the same
way as set out in this privacy policy.
1.2. We require all third parties to respect the security of your personal
data and to treat it in accordance with the law. We do not allow our
third-party service providers to use your personal data for their own
purposes and only permit them to process your personal data for
specified purposes and in accordance with our instructions.
1.13. Some of
our external third parties are based outside the UK and the EEA so
their processing of your personal data will involve a transfer of
data outside the UK and the EEA.
1.14. Whenever we transfer your personal data out of the UK and the EEA, we
ensure a similar degree of protection is afforded to it by ensuring at
least one of the following safeguards is implemented:
· We will only transfer your personal data to countries that have been
deemed to provide an adequate level of protection for personal data.
· Where we use certain service providers, we may use specific contracts
approved for use in the UK which give personal data the same
protection it has in the UK.
1.3. Please contact us if you want further information on the specific
mechanism used by us when transferring your personal data out of the
UK and the EEA.
1.15. We have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access
to your personal data to those employees, agents, contractors and
other third parties who have a business need to know. They will only
process your personal data on our instructions and they are subject to
a duty of confidentiality.
1.16. We have put in place procedures to deal with any suspected personal
data breach and will notify you and any applicable regulator of a
breach where we are legally required to do so.
1.1. We will only retain your personal data for as long as reasonably
necessary to fulfil the purposes we collected it for, including for
the purposes of satisfying any legal, regulatory, tax, accounting or
reporting requirements. We may retain your personal data for a longer
period in the event of a complaint or if we reasonably believe there
is a prospect of litigation in respect to our relationship with you.
1.2. To determine the appropriate retention period for personal data, we
consider the amount, nature and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data
and whether we can achieve those purposes through other means, and the
applicable legal, regulatory, tax, accounting or other requirements.
1.3. In some circumstances we will anonymise your personal data (so that
it can no longer be associated with you) for research or statistical
purposes, in which case we may use this information indefinitely
without further notice to you.
2.1. Under certain circumstances, you have rights under data protection
laws in relation to your personal data.
2.2. You have right to request access
to your personal data (commonly known as a "data subject access
request"). This enables you to receive a copy of the personal data we
hold about you and to check that we are lawfully processing it.
2.3. You have right to request correction
of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though
we may need to verify the accuracy of the new data you provide to
us.
2.4. You have the right to request erasure
of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your
personal data where you have successfully exercised your right to
object to processing, where we may have processed your information
unlawfully or where we are required to erase your personal data to
comply with local law. Note, however, that we may not always be able
to comply with your request of erasure for specific legal reasons
which will be notified to you, if applicable, at the time of your
request.
2.5. You have the right to object to processing
of your personal data where we are relying on a legitimate interest
(or those of a third party) and there is something about your
particular situation which makes you want to object to processing on
this ground as you feel it impacts on your fundamental rights and
freedoms. You also have the right to object where we are processing
your personal data for direct marketing purposes. In some cases, we
may demonstrate that we have compelling legitimate grounds to process
your information which override your rights and freedoms.
2.6. You have the right to request restriction of processing
of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios:
· If you want us to establish the data's accuracy.
· Where our use of the data is unlawful but you do not want us to erase
it.
· Where you need us to hold the data even if we no longer require it as
you need it to establish, exercise or defend legal claims.
· You have objected to our use of your data but we need to verify
whether we have overriding legitimate grounds to use it.
1.7. You have the right to request the transfer
of your personal data to you or to a third party. We will provide to
you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this
right only applies to automated information which you initially
provided consent for us to use or where we used the information to
perform a contract with you.
2.7. You have the right to withdraw consent at any time
where we are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried
out before you withdraw your consent. If you withdraw your consent, we
may not be able to provide certain products or services to you. We
will advise you if this is the case at the time you withdraw your
consent.
2.8. If you wish to exercise any of the rights set out above, please
contact us.
2.9. No fee usually required: You will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we could refuse to comply with your request in these
circumstances.
2.10. What we may need from you: We may need to request specific information from you to help us
confirm your identity and ensure your right to access your personal
data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person
who has no right to receive it. We may also contact you to ask you for
further information in relation to your request to speed up our
response.
2.11. Time limit to respond: We try to respond to all legitimate requests within one month.
Occasionally it could take us longer than a month if your request is
particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
12. About Google Calendar Data
12.1. Information We Collect
When you use Nestflo Calendar to schedule appointments with
letting agents, we collect and process the following data:
Google Calendar Data: We access your Google Calendar solely to
create, view, or update appointment events (e.g., property viewing
schedules).
User-Provided Information: such as your name, email address, and any
notes you submit when booking an appointment.
Technical Data: Including IP address and browser type (for basic
analytics and troubleshooting).
12.2. How We Use Your Data
Your data is used exclusively for:
Synchronizing selected appointment times between prospective tenants
and letting agents via Google Calendar.
Sending you confirmation notifications (if applicable).
We do not use your data for advertising or unrelated purposes.
12.3. Data Storage & Security
Calendar data is synced directly through Google Calendar API; we do
not store it on our servers unless temporarily required for
functionality (encrypted and deleted within 15 days).
Non-calendar data (e.g., email) is retained only as long as necessary
to fulfill the booking process.
We use HTTPS encryption, OAuth 2.0, and restrict access to authorized
personnel.
12.4. Third-Party Sharing
Your data is never sold or shared with third parties except:
Google API Services: Required to sync calendar events (subject
to Google’s Privacy Policy).
We do not directly transfer your Google Calendar data to third-party
AI tools, and Google Calendar data is not used for generalized/
non-personalized AI/ML models. We do not use Google user data for developing, improving, or
training AI and/or ML models, such as Chat GPT etc.
12.5. Google API Compliance
Our app adheres to Google API Services User Data Policy.
We only request minimum permissions (Google Calendar read/write
access) and cannot view data outside the scope of scheduling
appointments.
We confirm that Google Workspace APIs are not used to develop,
improve, or train generalized/non-personalized AI and/or ML
models.
12.6. Your Rights
Revoke Access: Disable our app’s calendar permissions anytime via
your Google Account Settings.
Delete Data: Contact us at [email protected] to request
deletion of non-calendar data.
12.7. Changes to This Policy
Updates will be posted on this page with a revised date. Continued
use of the service constitutes acceptance.